We’re open Monday – Friday
10:00 AM – 6:00 PM EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
For most products Naturalook offers $15 flat rate shipping.
We accept the following payment methods:
- Master Card
- Quebec (QC)
- Ontario (ON)
2-3 days shipping
- Alberta (AB),
- British Columbia (BC),
- Manitoba (MB),
- New Brunswick (NB),
- Newfoundland and Labrador (NL),
- Northwest Territories (NT),
- Nova Scotia (NS),
- Nunavut (NU),
- Prince Edward Island (PE),
- Yukon (YT)
2-8 Days shipping
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
If after 24 hours, you didn’t receive our e-mail please check your Junk E-mail folder just in case the confirmation e-mail got delivered there instead.
To help ensure that you receive e-mail from Honma Tokyo Canada, please add our e-mail address (firstname.lastname@example.org) to your address book, contacts, and/ or “Safe Senders” list.
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