Montreal, QC.

We’re open Monday – Friday
10:00 AM – 6:00 PM EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Honma Tokyo Canada Online Store?

For most products Naturalook offers $15 flat rate shipping.

Which payment methods are accepted in Honma Tokyo Canada Online Store?

We accept the following payment methods:

  • Visa
  • Master Card
How long will delivery take?
  • Quebec (QC)
  • Ontario (ON)

2-3 days shipping

  • Alberta (AB),
  • British Columbia (BC),
  • Manitoba (MB),
  • New Brunswick (NB),
  • Newfoundland and Labrador (NL),
  • Northwest Territories (NT),
  • Nova Scotia (NS),
  • Nunavut (NU),
  • Prince Edward Island (PE),
  • Yukon (YT)

2-8 Days shipping

How secure is shopping in Honma Tokyo Canada Online Store? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Contact Us

If after 24 hours, you didn’t receive our e-mail please check your Junk E-mail folder just in case the confirmation e-mail got delivered there instead.

To help ensure that you receive e-mail from Honma Tokyo Canada, please add our e-mail address (info@honmatokyo.ca) to your address book, contacts, and/ or “Safe Senders” list.

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